- Twitter was a very quick way for people to keep track of loved ones immediately after the collapse.
- Citizen journalists were surprisingly competent, both with quality and volume of reports and with the quality of photos and video. That's not to say that there wasn't bad stuff. There was.
- Photos are the best example of what the public can do. Check out Flickr (more on that in another post. A photo editor had some interesting perspective on those photos).
- "The eyewitness blog posts, the on-the-scene photography, and even the handheld and cell phone videos complete with their jerky motion and blurry, overcompressed images, all contribute far better than the mainstream media, to giving you a more accurate sense of being there."